Refund Policy

1. Request period

Refund requests for an initial purchase should normally be submitted within 14 calendar days of the transaction. Submitting a request does not guarantee approval, and mandatory consumer rights remain unaffected.

2. Eligible situations

A full or partial refund may be approved when:

• the same purchase was charged more than once;
• payment completed but the license was not delivered and cannot be restored within a reasonable time;
• a verified technical defect prevents normal use and cannot be resolved after reasonable troubleshooting;
• the transaction was unauthorized and verified through the applicable payment process;
• applicable consumer law requires a refund.

3. Activated or substantially used licenses

Because Pinky is a digital product delivered through an immediately usable license key, refunds may be declined after a license has been activated, substantially used, shared, transferred, or involved in a violation of the Terms of Service, except where law requires otherwise.

4. Subscription renewals

Cancelling a subscription stops future renewals. It does not automatically reverse a renewal payment that has already completed.

A renewal refund request should be submitted within 5 calendar days of the renewal charge. Approval may depend on whether the renewed access has been substantially used and whether the payment provider permits the requested reversal.

5. Non-refundable situations

Except where required by law, refunds are generally not provided for:

• change of mind after substantial use or activation;
• failure to cancel before an automatic renewal;
• incompatibility caused by an unsupported or materially modified system that was not represented as supported;
• access suspended because of fraud, chargeback, license sharing, or material violation of the Terms of Service;
• currency-conversion differences or fees charged independently by a bank or payment provider.

6. How to request a refund

Email support@pinkylicense.loan and include the purchase email, order or transaction ID, purchase date, plan, and a concise explanation of the request. Do not send a full card number, card security code, password, or banking credentials.

7. Processing

Approved refunds are returned through the original payment method whenever possible. Bank and payment-provider processing times vary. Refunded, reversed, or charged-back access may be suspended and the related license may be revoked or deleted.

8. Contact

Refund and billing questions may be sent to support@pinkylicense.loan.